Refund & Returns Policy

Because flowers and many Bloom Works arrangements are perishable and prepared for individual orders, returns are generally not accepted for change of mind after delivery.

Damaged, incorrect, or quality issues

If your order arrives damaged, materially different from what was ordered, or with a significant quality issue, contact Bloom Works as soon as possible after delivery with your order number and clear photographs.

Resolution

After reviewing the circumstances, Bloom Works may offer a replacement, refund, store credit, or another appropriate resolution where applicable.

Cancellations

Cancellation requests should be made as early as possible. Once an order has been prepared or dispatched, cancellation may not be possible.

Non-perishable items

For eligible non-perishable products, returns must be agreed with Bloom Works before sending an item back. Items should be unused and in original condition unless the issue concerns damage or a defect.

Refund timing

Approved refunds are processed through the applicable payment method. Processing time can vary by payment provider.